People-focused
People are at the heart of everything we do, immersing ourselves in understanding so that each solution becomes a valuable part of their lives.
Start with the
power of five
Welcome to Five Points, a customer experience company. We have some exciting developments on the horizon including a new website that we’ll be launching in early 2025. Until then, we invite you to explore a short overview of who we are and the services we offer. Or better yet, get in touch to talk about how Five Points can help realize your vision.
Get in touchBrand experiences that matter, crafted with deep expertise
We are a collective of senior strategists, experience designers, creatives, technologists, and operational leaders who are dedicated to setting a new bar for your customers’ experiences with your brand.
As former creative agency and digital consultancy leaders and craftspeople, we share a legacy of partnering with some of the world’s most reputable brands.
Breadth across sectors and touchpoints
We’d be delighted to share our work with you.
Get in touchAs a collective and as individuals, we roll up our sleeves and lend deep expertise to not only imagine, but also execute on every innovative solution.
We are committed to delivering exceptional work, collaborating seamlessly with our growing roster of global and local clients, including new players who are primed to make their mark on the global stage.
Our experience spans multiple sectors and touchpoints including:
- Automotive
- Consumer electronics
- Consumer packaged goods
- Entertainment
- Financial services
- Healthcare + pharma
- Manufacturing
- Retail
- Sports + gaming
- Technology
We’d be delighted to share our work with you.
Get in touch“Five Points quickly transformed an early stage POC, delivering a customer-centric working model and compelling narrative that reignited investor interest.”
Managing Principal, Venture Capital Fund
Speed, efficiency and excellence combined
360° thinking
We’re equipped to tackle every aspect of customer experience from the inside out, setting a strong foundation for positive business outcomes.
A flexible model
Our business model is built on flexibility and sheer enthusiasm for our clients’ successes - so much so that we proudly invest in their new ventures.
Nimble by design
Our clients have the benefit of partnering directly with senior-level experts in their fields without the premium that is typically charged for large-scale overhead and multi-level headcounts.
Find out how our innovative model can benefit your organization.
Get in touch“Working with Five Points on our rebranding and strategy has been both focusing and powerful.”
Executive Director, Global Nonprofit Organization
Explore what we do best
Brand Strategy + Design
- Positioning
- Purpose + expression
- Naming + identity design
- Design system + style guide
Experience Design
- Experience strategy
- Journey mapping + personas
- Product design (UX/UI)
- Omnichannel experience design (CX)
Marketing + Comms
- Go-to-Market (GTM) readiness + activation
- Marketing + communications planning
- Innovative marketing programs
- Integrated campaigns
Research + Validation
- Motivational research
- Attitudinal + behavioural research
- Hypothesis + prototype validation
- Qualitative + quantitative methods
Business Consulting
- Experience enablement assessment
- Operations optimization + fractional leadership
- Change management consulting
- Business model definition
Technology + Development
- Website + mobile app development
- Technical architecture
- Data strategy + implementation
- QA + ongoing maintenance